Return and Refund Policy
To start a return, you can contact us at support@speedinfo.co. If your return is accepted, we’ll send you instructions how to send and where the package send to. Items sent back to us without first requesting a return will not be accepted.
• Orders must be made at our official website. If you place the order on another platform, please contact their customer service for the further help.
• Products can be returned within 30 calendar days of the shipment receiving date, excluding Final Sale items. Returned items must be postmarked at the designated shipping facility within the 30 calendar days Return Period.
• Item(s) must be returned in original packaging.
In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
Return Cost
Returns have a $15.00 USD flat fee for domestic orders if you choose to use our discounted label (does not include Alaska, Virgin Islands, Puerto Rico and Hawaii, etc). You may also choose to ship through your preferred courier at your own expense.
International Orders Return Policy
International customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service. All fees imposed during or after shipping are the responsibility of the customer(tariffs, taxes, etc.).
Unfortunately, we cannot accept returns on sale items or gift cards.
We reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, we might charge a cleaning/restocking fee.
Instructions On How To Return
To return products purchased from speedinfo, please contact us within 30 calendar days of receiving your product(s) and complete the following steps:
1. Email us for a return label at Contact@mobilepixels.us if you choose our return label.
2. Pack the item(s) in the original speedinfo packaging and ship them back within 7 business days. Return and refund will not longer be accepted if you miss the return window.
3. Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate e-mails when we receive your returned package and when refund processed*.
*Typically it takes 3-7 business days for the receiving bank to credit the money to your account.
• Orders must be made at our official website. If you place the order on another platform, please contact their customer service for the further help.
• Products can be returned within 30 calendar days of the shipment receiving date, excluding Final Sale items. Returned items must be postmarked at the designated shipping facility within the 30 calendar days Return Period.
• Item(s) must be returned in original packaging.
In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
Return Cost
Returns have a $15.00 USD flat fee for domestic orders if you choose to use our discounted label (does not include Alaska, Virgin Islands, Puerto Rico and Hawaii, etc). You may also choose to ship through your preferred courier at your own expense.
International Orders Return Policy
International customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service. All fees imposed during or after shipping are the responsibility of the customer(tariffs, taxes, etc.).
Unfortunately, we cannot accept returns on sale items or gift cards.
We reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, we might charge a cleaning/restocking fee.
Instructions On How To Return
To return products purchased from speedinfo, please contact us within 30 calendar days of receiving your product(s) and complete the following steps:
1. Email us for a return label at Contact@mobilepixels.us if you choose our return label.
2. Pack the item(s) in the original speedinfo packaging and ship them back within 7 business days. Return and refund will not longer be accepted if you miss the return window.
3. Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate e-mails when we receive your returned package and when refund processed*.
*Typically it takes 3-7 business days for the receiving bank to credit the money to your account.